Destination

Refund Policy
 
Last updated: 13/02/2026
Company: Travel on Peak – A brand of The Mughal Enterprises LLC
 
 
1. Cancellation and Refund Eligibility
 
We offer a flexible refund policy to ensure customer satisfaction.
•Customers may cancel their booking up to 24 hours before the scheduled tour start time to receive a 100% full refund.
•Cancellations made less than 24 hours before the tour start time are non-refundable.
•No refund will be provided for no-shows, late arrivals, or unused tour time.
 
 
2. Refund Processing Time
 
Approved refunds are processed within 3–7 business days.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
 
 
3. Same-Day Cancellations
 
Cancellations made on the day of the tour are non-refundable, as vehicles and drivers are already reserved exclusively for your booking.
 
 
4. Cancellation by Travel on Peak
 
If Travel on Peak cancels your tour due to unforeseen circumstances such as:
•Severe weather conditions
•Vehicle issues
•Safety concerns
•Operational limitations
 
You will receive:
•A full refund, or
•Option to reschedule your tour
 
 
5. Changes to Booking
 
If you request changes to your booking date or itinerary, we will do our best to accommodate your request. Changes are subject to availability.
 
If rescheduling is not possible, standard cancellation terms will apply.
 
 
6. Weather Conditions
 
Tours operate in most weather conditions. Refunds are not provided due to weather unless the tour is officially canceled by Travel on Peak.
 
 
7. Late Arrivals
 
If customers arrive late or fail to appear at the pickup location, the tour may be shortened or canceled without refund.
 
 
8. Third-Party Bookings
 
If your booking was made through third-party platforms such as GetYourGuide, Viator, Klook, or others, their refund policy may also apply.
 
 
9. Refund Method
 
Refunds will be issued using the same payment method used during booking.
 
 
10. Contact for Refund Requests
 
To request a cancellation or refund, please contact:
 
Travel on Peak
Email: info@travelonpeak.com
WhatsApp: [+819026569236]
Location: Japan