Last updated: 13/02/2026

Company: Travel on Peak – A brand of The Mughal Enterprises LLC

 

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1. Cancellation and Refund Eligibility

 

We offer a flexible refund policy to ensure customer satisfaction.

•Customers may cancel their booking up to 24 hours before the scheduled tour start time to receive a 100% full refund.

•Cancellations made less than 24 hours before the tour start time are non-refundable.

•No refund will be provided for no-shows, late arrivals, or unused tour time.

 

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2. Refund Processing Time

 

Approved refunds are processed within 3–7 business days.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

 

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3. Same-Day Cancellations

 

Cancellations made on the day of the tour are non-refundable, as vehicles and drivers are already reserved exclusively for your booking.

 

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4. Cancellation by Travel on Peak

 

If Travel on Peak cancels your tour due to unforeseen circumstances such as:

•Severe weather conditions

•Vehicle issues

•Safety concerns

•Operational limitations

 

You will receive:

•A full refund, or

•Option to reschedule your tour

 

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5. Changes to Booking

 

If you request changes to your booking date or itinerary, we will do our best to accommodate your request. Changes are subject to availability.

 

If rescheduling is not possible, standard cancellation terms will apply.

 

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6. Weather Conditions

 

Tours operate in most weather conditions. Refunds are not provided due to weather unless the tour is officially canceled by Travel on Peak.

 

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7. Late Arrivals

 

If customers arrive late or fail to appear at the pickup location, the tour may be shortened or canceled without refund.

 

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8. Third-Party Bookings

 

If your booking was made through third-party platforms such as GetYourGuide, Viator, Klook, or others, their refund policy may also apply.

 

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9. Refund Method

 

Refunds will be issued using the same payment method used during booking.

 

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10. Contact for Refund Requests

 

To request a cancellation or refund, please contact:

 

Travel on Peak

Email: info@travelonpeak.com

WhatsApp: [+819026569236]

Location: Japan